Privacy Policy

1Who We Are

vbv999 ("we," "us," "our," or "the Platform") is an internationally licensed online casino and sports betting operator providing services to registered users, including those based in Pakistan. The vbv999 platform is accessible at vbv999.net and encompasses the website, mobile-optimised interface, and all associated gaming and betting services.

For the purposes of this Privacy Policy, vbv999 acts as the data controller in respect of all personal data collected through the platform. This means that vbv999 determines the purposes for which your personal data is processed and the means by which that processing takes place.

2Data We Collect

vbv999 collects personal data through several channels — directly from you during registration and account use, automatically through your interaction with the platform, and in some cases from third-party verification providers. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth
• Residential address (including city and postcode)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 KYC & Verification Documents

• Copies of government-issued identity documents (e.g., CNIC, passport, driving licence)
• Proof of address documents (e.g., utility bill, bank statement)
• Proof of payment method ownership
• Source of funds documentation where required under our licensing obligations

2.3 Financial & Transaction Data

• Deposit and withdrawal records (amounts, dates, methods)
• Payment method identifiers (e.g., JazzCash account reference, EasyPaisa number, bank account details)
• Betting and gaming history
• Bonus and promotional transaction records

2.4 Technical & Usage Data

2.5 Communications Data

When you contact vbv999 support via live chat, email, or any other channel, we retain records of those communications — including the content of messages, timestamps, and any attachments — for quality assurance, compliance, and dispute resolution purposes.

3How We Use Your Data

vbv999 processes your personal data for the following purposes:

• Account management: To create, maintain, verify, and administer your vbv999 account, including processing deposits, withdrawals, and wagers.
• Identity verification (KYC): To comply with our obligations under our international gaming licence, including verifying your age (21+), identity, and the legitimacy of payment methods used.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activity on the platform.
• Responsible gaming: To monitor gameplay patterns, enforce deposit limits and self-exclusion requests, and identify players who may be exhibiting signs of problem gambling.
• Customer support: To respond to your queries, complaints, and requests, and to maintain records of those interactions for quality and compliance purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.
• Platform improvement: To analyse usage patterns, test new features, and improve the overall vbv999 user experience based on aggregated and anonymised analytics data.
• Legal compliance: To meet any applicable legal or regulatory obligations, including responding to lawful requests from competent authorities.

4Legal Basis for Processing

vbv999 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact the vbv999 support team.

5Data Sharing & Third Parties

vbv999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients where necessary to deliver our services or meet our legal obligations:

5.1 Service Providers

vbv999 engages third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processors (such as those facilitating JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT TRC20 transactions), KYC and identity verification providers, fraud detection and cybersecurity services, cloud hosting and infrastructure providers, and customer support platform operators.

5.2 Regulatory and Law Enforcement Authorities

vbv999 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction in response to lawful requests, subpoenas, court orders, or to comply with applicable legal obligations under its international gaming licence. Such disclosures will be made only to the extent required by law and with appropriate safeguards where possible.

5.3 Business Transfers

In the event that vbv999 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, personal data held by vbv999 may be transferred as part of that transaction. In such circumstances, affected users will be notified in advance of any change to the entity responsible for their data and any applicable changes to this Privacy Policy.

6Data Retention

vbv999 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with standard gaming licence anti-money laundering record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable law.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the most recent communication in a thread, or longer if the communication relates to an open or unresolved dispute.
• Marketing consent records: Retained for three (3) years from the date consent was last given or last used as a basis for communication, whichever is later.
• Technical and log data: Retained for a rolling period of twelve (12) months for standard activity logs, and longer for security-relevant logs where a specific investigation is ongoing.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with vbv999's internal data lifecycle procedures. Anonymised data — from which individual identification is no longer possible — may be retained indefinitely for statistical and platform improvement purposes.

7Cookies & Tracking Technologies

vbv999 uses cookies and similar technologies (including local storage, session storage, and pixel tags) to operate the platform, remember your preferences, and improve your overall experience. The cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. Essential cookies cannot be disabled without disrupting core platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and recently played games. These cookies improve the convenience of your experience but are not strictly required for the platform to operate.
• Analytics cookies: Used to collect anonymised data about how users interact with the vbv999 platform — including pages visited, games played, and session durations. This data helps us identify areas for improvement and optimise the platform experience.
• Marketing cookies: Used to deliver relevant promotional content to you based on your activity on the platform and, where applicable, on partner sites. Marketing cookies are only placed where you have provided consent.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of specific platform features. For more information on managing cookies, refer to your browser's help documentation.

8Security Measures

vbv999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the vbv999 platform;
• Encrypted storage of all sensitive personal data and credentials at rest;
• Role-based access controls, ensuring that personal data is accessible only to authorised personnel with a documented need to access it;
• Regular internal security audits and vulnerability assessments;
• Intrusion detection and real-time threat monitoring systems;
• Multi-factor authentication options for user accounts;
• Incident response procedures for identifying, containing, and reporting data security incidents within required regulatory timeframes.

9Your Privacy Rights

As a registered user of vbv999, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to the vbv999 support team using the contact details provided in Section 13.

• Right of access: You have the right to request a copy of the personal data vbv999 holds about you, along with information about how that data is being used.
• Right to rectification: You have the right to request that vbv999 correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. This right is subject to vbv999's legal obligation to retain certain records under its licensing requirements.
• Right to restrict processing: You have the right to request that vbv999 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where vbv999 relies on legitimate interests as the legal basis, unless vbv999 can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing already carried out.

vbv999 will respond to all verifiable data rights requests within thirty (30) days of receipt. Where a request is particularly complex or vbv999 receives a high volume of requests, this period may be extended by a further thirty (30) days, with prior notification provided.

10Children & Minors

vbv999 applies mandatory age verification checks during the registration process and at the KYC stage. If vbv999 becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated funds will be forfeited, and all personal data collected will be securely deleted in accordance with applicable data retention obligations.

Parents and guardians who believe that a minor has registered an account on vbv999 without their knowledge are encouraged to contact the support team immediately so that the account can be closed and the relevant data handled appropriately.

11International Data Transfers

vbv999 operates under an international gaming licence and may engage service providers and infrastructure partners located outside of Pakistan. As a result, your personal data may be transferred to, stored in, or processed in countries other than your country of residence.

Where personal data is transferred outside Pakistan to jurisdictions that may not offer the same level of data protection as applicable under your local laws, vbv999 will ensure that appropriate safeguards are in place. These safeguards may include contractual protections (such as standard data protection clauses), verification that the recipient country offers an adequate level of data protection, or other legally recognised transfer mechanisms applicable under vbv999's licensing jurisdiction.

By using the vbv999 platform, you consent to the transfer of your personal data as described in this section. If you have questions about the specific safeguards applied to international data transfers involving your data, please contact the support team.

12Changes to This Privacy Policy

vbv999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, vbv999 will notify registered users by posting a prominent notice on the platform and, where appropriate, by sending a notification to the email address associated with your account.

The updated Privacy Policy will take effect from the date indicated at the top of the document. Your continued use of the vbv999 platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with any change, you should cease using the platform and may request account closure by contacting the support team.

We encourage you to review this Privacy Policy periodically to stay informed about how vbv999 handles your personal data.

13Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vbv999 handles your personal data, please contact our support team:

If you are not satisfied with the response you receive from vbv999, you have the right to escalate your complaint to the relevant regulatory or data protection authority under vbv999's licensing jurisdiction. Details of the applicable supervisory authority are available upon request from the support team.

For responsible gaming concerns or to request self-exclusion, please visit the Responsible Gaming page, or refer to our FAQ for answers to common questions about account management and data handling.